Knowledgebase: Payment error
Payment error
Posted by Joselyn B on 20 February 2014 05:02 AM
  • Error: Your getting a payment error when trying to pay via PayPal with your account or credit card.

Please check the error code you are getting and try these solutions:

  1. Solution for ERRORCODE0 -> 10001LPlease check your internet connection, because this error only appears when the connection timeout. Try to use a better internet connection.
  2. Solution for ERRORCODE0 -> 10486L: Please check if your paypal account or credit card have enough money to cover your transaction. If you still getting this error please contact your bank or credit card company, because they are blocking your payment.
  3. Solution for ERRORCODE0 -> 10736L: Check if your billing address match. The one on our site should be exactly the same as you have in your credit card or paypal account.
  4. Solution for ERRORCODE0 -> 10445L: The payment could have been refused by your bank or credit card issuer. Please call then to removed this hold.
  5. Solution for ERRORCODE0 -> 10411L: This Express Checkout session has expired. You maybe are using a paypal sandbox to pay, return to the website and start the payment step again after clear your web browser cache.   

 If you get another error code not listing here please feel free to contact us at any time. 

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